Shipping policy
WORDNEST SHIPPING POLICY
WordNest is a brand operated by Kingdom Ecom Group LLC. We want to be transparent about how your order gets from us to you. Please review the details below, as they apply to every order placed on shopwordnestkids.com.
Order Processing Orders are processed Monday through Friday, excluding U.S. holidays. Processing begins once payment has been successfully confirmed.
Production Time Each WordNest set is produced in small, quality-controlled batches to make sure every book meets our standards. Because of this, please allow approximately 10 to 14 business days for production before your order ships.
Shipping Time Once your order ships, standard delivery within the U.S. takes approximately 7 to 12 business days, depending on your location and carrier.
Estimated Total Delivery Window Approximately 3 to 4 weeks (17 to 26 business days) from the date of your order. We send updates throughout the process so you're never left wondering about your order's status, and a tracking number is issued as soon as your set ships.
Order Tracking You'll receive a confirmation email at purchase and a tracking link by email as soon as your order is on its way. If you haven't received tracking within 14 business days, contact us at help@shopwordnestkids.com and we'll help right away.
Lost, Stolen, or Damaged Packages Once your order has shipped, it becomes the responsibility of the carrier. WordNest is not responsible for packages that are lost, stolen, delayed, or damaged after they've shipped, unless shipping protection was purchased at checkout. If your package is missing or shows no movement for an extended period, please contact USPS (or your local carrier) to file a claim. If you purchased shipping protection, contact us at help@shopwordnestkids.com and we'll assist based on your situation.
Incorrect Shipping Addresses Please double-check your shipping information before completing checkout. WordNest is not responsible for orders shipped to an incorrect address provided by the customer. If a package is returned to us due to an incorrect address, the customer will be responsible for the cost of reshipment.
Delivery Timing & Events While we do our best to provide accurate estimates, shipping times are not guaranteed and can be affected by factors outside our control, including carrier delays, weather, and customs processing. Orders will not be refunded or canceled solely because they did not arrive by a specific date or occasion. We recommend ordering in advance to account for potential delays.
Questions? Reach us at help@shopwordnestkids.com and we'll get back to you within 24 to 48 hours.